Crashing might occur after a specific trigger, or if the computer could not keep up with what it was being asked to do. If your Melco Operating Software exhibits crashing, follow these steps:
1. Update your software to the most recent software version.
2. Try to find a common trigger. Some common triggers might be:
- When the software is opened
- When turning on the machine
- When a design is loaded
- When a design is sent to the Operating Software from DesignShop
- When a design is flipped/rotated
- Operating Software Does Not Open and no Loading Screen
- When clicking on Statistical Reports
3. Check for errors. Multiple Errors may be displayed. Take note of all errors received.
- The Procedure entry point <Filename> UBEHXZ could not be located in the dynamic link library StitchGenerator.dll
4. Uninstall and Reinstall the software.
5. Check your Anti-Virus Software.
6. If the situation remains unresolved, you will need additional technical assistance. Here are the available Melco Technical Support options.
- You might need to turn off your firewall
- You might need to Refresh the Registry.
- You might need to do a Clean Uninstall and Reinstall
- If the crashing occurs when loading a design, try loading 1day.ofm to see if it is design specific.
- If the crash is design specific, check the path the design is saved to. The computer might not be able to load the design properly from a network drive or external hard drive.
- If the crash is design specific, try loading the design that crashes on another computer to see if it’s computer specific with that design.