For Crashing, Freezing and Launching issues, please see the below situations and follow the steps in the linked articles appropriate to that situation.
Freezing occurs when your software remains on the screen, but you cannot click any buttons, the screen might appear greyed or white.
Crashing occurs when your software unexpectedly closes.
Launching issues prevent the software from opening and you don't see a loading screen, if you do see a loading screen, follow the steps below for Crashing issues.
Operating Software (OS):
- Troubleshooting Operating Software Won't Open
- Troubleshooting Operating Software Crashes
- Troubleshooting Operating Software Freezing