Freezing issues will typically happen after a specific trigger that caused the freeze or if the computer could not keep up with what it was being asked to do. If your software is freezing, follow the steps below.
1. Update your software to the most recent software version.
2. Try to find a common trigger. Some common triggers might be:
- When Installing
- On Start-up
- When the software is opened
- When a Design is loaded
- When a Design is sent to the Operating Software
- When an element is created or resized
- When Opening any menu
- When trying to use the Graphics to Embroidery Editor
3. Check for errors. For example, "DesignShop Not Responding". If you get an error, also check for other errors.
4. Uninstall and Reinstall the software.
5. If the situation remains unresolved, you will need additional technical assistance. Here are the available Melco Technical Support options.
- Try to Run as Admin.
- You might need to turn off your firewall.
- You might need to turn off antivirus.
- Turn off Real-time protection for Windows.
- You might need to Refresh the Registry.
- You might need to do a Clean Uninstall and Reinstall
- If the freezing occurs when loading a design, try loading 1day.ofm to see if it is design specific. If it is, try loading the design that freezes on another computer to see if it’s computer specific with that design.
- Check if the freezing is specific to a file extension, for example .dst.
- Check the number of stitches in the design or file size.