If your machine freezes during the Rotary Hook maintenance in: Tools > Settings > Timers > Rotary Hook > Step, this might be caused by an EMT16X (or NPT- upgraded) machine that is being used with an older software version that does not support the machine, follow the steps below:
- Update your software to the most recent software version.
- If the situation remains unresolved, you will need additional technical assistance. Here are the available Melco Technical Support options.