This article provides steps to address the error: "This demonstration version of Design Shop has timed out."
- Make sure DesignShop v9 is installed, and the dongle is plugged in and detected by Windows.
- The steps below only apply specifically to DesignShop version 9.00.128 . To check your version, click: Help > About Design Shop
- If you have an earlier version of DesignShop 9 installed, request a download of DesignShop v9.00.128 from Melco Technical Support. If you have a DesignShop version earlier than Version 9 (ie. DesignShop 7, DesignShop 2005, etc.) contact your Melco Sales Rep to discuss upgrade options to DesignShop v9 or higher.
If you are trying to update to DesignShop v9.00.128 and you get an error ‘The installed version of the application could not be determined’ follow our Help Center steps to resolve that error. After DesignShop v9.00.128 is correctly installed follow the rest of the steps in this article.
- Make sure DesignShop is closed.
- If you are running Windows XP, you need to make sure you have Windows XP Service Pack 3 installed.
- This patch to DesignShop v9.01.129 should fix the error. Download it here.
*If you are using ENS make sure that is installed before applying the patch.
- Run DesignShop to see if the situation is resolved
- If you are still getting the same error message, verify that all previous steps were done. You will need additional technical assistance. Here are the available Melco Technical Support options. If the dongle has failed and a replacement dongle is needed in the US, (PN#32639) there is a $95 charge, plus shipping. The current serial number needs to be included on the order; it can be found by going to Tools > Security > Melco#. The new dongle is shipped with a 30-day time use. The previous dongle needs to be sent back (PN G/L - 60100) via a method that is traceable. When it is received, a permanent code is sent to the email on file, verify that both the email and shipping addresses are current.