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The installed version of the application could not be determined. The setup will now terminate.

If you encounter the error "The installed version of the application could not be determined.  The setup will now terminate."  during the upgrade of your DesignShop software using the Tools - Check for Updates feature within DesignShop, follow these steps:

 

1) Navigate to this "hidden" folder:

In 64-bit Windows, Vista, 7 or 8

C:\Program Files (x86)\InstallShield Installation Information\{CA5CEBC9-6900-420D-8E4A-AAB821767ABB}

In 32-bit Windows

C:\Program Files\InstallShield Installation Information\{CA5CEBC9-6900-420D-8E4A-AAB821767ABB}

 

2)   DELETE the file named SETUP.ILG    Once that file has been deleted, you can run the DesignShop update successfully.

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