Error: 11 Not authorized for this version


If you are seeing the above error, the Serial Number that is typed in does not match the software version. You can identify the software version by the first 4 digits of the Serial Number:

  • DesignShop v11: DS11
  • DesignShop v10: D201 (could be "DS11" if upgraded from v10 to v11)
  • Melco OS v11:     M201
  • Bravo OS v11:      B201
  • Bravo OS v12:      B301
  • Bernina E16 OS:   BE01

If you recently upgraded and are trying to open DesignShopv11, the Serial Number must start with DS11-, this Serial Number was most likely emailed to you after upgrading.

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