If you are seeing the above error, the Serial Number that is typed in does not match the software version. You can identify the software version by the first 4 digits of the Serial Number:
- DesignShop v11: DS11
- DesignShop v10: D201 (could be "DS11" if upgraded from v10 to v11)
- Melco OS v11: M201
- Bravo OS v11: B201
- Bravo OS v12: B301
- Bernina E16 OS: BE01
If you recently upgraded and are trying to open DesignShopv11, the Serial Number must start with DS11-, this Serial Number was most likely emailed to you after upgrading.