Invalid Access Code

You might get Invalid Access Code when trying to install DesignShop v9, follow the steps below to resolve this error. 

1. Verify the correct dongle is plugged in, the dongle currently plugged in might not be for the correct version of software.
2. Go to Tools > Security > and check the Melco Number and Sentinel Number.
3. Verify the USB Security Dongle is Recognized.
4. Try installing the software on a secondary computer.
5. If the situation remains unresolved, you will need additional technical assistance. Here are the available Melco Technical Support options.

• Try installing the software on a Windows 10 computer.