If you encounter this message in DesignShop you most likely have the ‘Freeform Digitizing Mode’ selected. To resolve this issue, select the ‘Bezier Digitizing Mode’. You'll need to choose the Select Walk Input Method (or Select Vector Line Input Method or Select Manual Stitch Input Method) for these buttons to be available:
If you encounter this message in DesignShop when trying to load a design you will need additional technical assistance, here are the available Melco Technical Support options for a Registry Refresh.
If you are trying to use an EA Alphabet in DesignShop v11, try activating DesignShop v10 to complete the text. After converting the text to wireframe, you can load it into DesignShop v11.