You might see this error while trying to install ENS, it likely means there was an issue with the USB Dongle.
1. If the error occurs while trying to install the software you might need to:
a. Make sure you are running the most recent software version.
b. Follow the steps for USB Security Dongle Not Recognized.
2. Open DesignShop v9 and go to Tools > Security > Options.
3. Verify that the Embroidery Network System field is gray.
4. If the field is not gray, you will need additional technical assistance. Here are the available Melco Technical Support options.
4. If you still receive the error, follow the steps for USB Security Dongle Not Recognized.