This article refers to the Melco Simplified User Interface (UI).
If you can cancel the error, switch to the Advanced OS and go to Tools > Settings... > Timers > Step for 2milion maintenance. Check for a "Needle plate is not installed correctly. Remove the needle plate before proceeding" error, which might occur after step 17.
If your Melco Operating Software is locked in a loop with the above error message and prevents you from closing the message window, follow the steps below.
- Turn the machine off.
- In Windows Task Manager, choose the Melco OS and select "End Task"
- Open the Melco Operating Software.
- Switch to the Advanced OS.
- Click Tools > Check for Updates. Install any newer software version if detected.
- Home the knife or remove the knife.
- Go to Tools >Settings... > Timers > Step for 2milion maintenance. Check for a "Needle plate is not installed correctly Remove the needle plate before proceeding" error, this might occur after step 17.