- If your computer is connected to the internet, close the window, and reopen it. Verify the correct code is typed in and try activating again.
- If your computer is not connected to the internet, verify the correct code is typed in for the Activation Code box as well as the Product Serial Number box.
- If the situation remains unresolved, you will need additional technical assistance. Here are the available Melco Technical Support options.
- Internal Comment: Try Activating and Deactivating a Timed VL and then attempt to Activate with the permanent Product Serial Number.