Effective February 15, 2021...Updated July 24, 2025:
Melco software is provided via the Melco Software Downloads site:
- DesignShop v11
- DesignShop 12
- Melco OS v11
- Bravo OS v12
(The Bernina OS download site for Bernina E16 Plus machines can be found here)
From early 2021 to early 2024 Product Serial Numbers were provided in the following methods:
- If you have purchased a software upgrade, the new Product Serial Number and Download Link are provided via email.
- In new machine shipments, the following software package was included with the shipment containing card(s) with the Product Serial Number(s) and Download Site web address.
In rare situations where the software cannot be downloaded, it was provided on a USB Drive.
Note that these are write-protected USB Drives containing the installation software, not USB Security Dongles.
Melco software Product Serial Numbers and Download Sites were provided on the card(s) included with machine shipments. Sample Below: