If you are receiving this exact prompt when you launch your Melco software:
This is the result of one of the following conditions:
Condition #1: If you have recently upgraded your software to Melco OS v11, Bravo OS v11 / v12, or DesignShop v11, you should've received a Virtual Serial Number (beginning with M201- B201- B301- or DS11- ). The prompt above indicates that you still have a USB Security Dongle from an earlier revision of software plugged into your computer.
- Resolution: Remove the USB Security Dongle and the software will prompt you to enter the new Virtual Serial Number provided to you on the back of the installation DVD case and/or via e-mail. If a USB Dongle is not plugged in, check Windows' Device Manager; SafeNet USB SuperPro/UltraPro might need to be disabled.
Condition #2: If you have recently upgraded your software to AMAYA OS v10, you should have received an Access Code via e-mail; sent to the e-mail address that we have on file in your Melco customer record.
- Resolution: Download and install AMAYA OS v10. When you launch AMAYA OS v10, enter that Access Code to upgrade the programming on your USB Security Dongle to make it compatible with AMAYA OS v10.
Condition #3: You have installed a higher version of Melco software than your USB Security Dongle supports.
Resolution: Install the correct/compatible version of Melco software for your USB Security Dongle.
Condition #4: You have inserted the incorrect/older USB Security Dongle for your Melco software. Resolution: Locate and use the correct/compatible USB Security Dongle.