If you receive a "Bad Image" error message appearing when trying to run Melco OS, Bravo OS, or DesignShop software on computers using McAfee Anti-Virus (Anti-Malware) software. We suspect that either a recent update of the McAfee software or a Windows 11 Update is the source of this failure.
POSSIBLE RESOLUTION: In multiple cases, the resolution is to Uninstall the Melco software within Windows' Control Panel - Programs and Features. After the Uninstall is complete, download an re-install the latest Melco.
Disabling McAfee software has not provided a resolution.
Here are some of the various errors being encountered:
GearExt.dll
W32N55.dll
CndFuncExtDll.dll in DesignShop v10
DNS2AMAYA.dll
CndFuncExt.dll in Melco OS v11
Another possible resolution is to disable the Windows' User Account Control (UAC) notification...formerly known as Limited User Account - (LUA):
The instructions below detail a change within the Windows Registry. This change should only be made by someone who is experienced with making Registry modifications.
- In the Windows Registry (REGEDIT),
- Navigate to the following key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
- Change the EnableLUA value from 1 to 0
- You must then restart Windows (as prompted).
After restarting Windows, the Melco program should run properly.
Another possible resolution:
- Turnioff Smart App Control located in Windows Security > App & Browser Control > turn Smart App Control OFF